 |
Our first and foremost policy is to strive for complete customer satisfaction, however, please take the time to read our remaining
policies as this can prevent any misunderstanding or disappointment in our service.
* Damaged Shipments: Damaged shipments from UPS must be claimed with the freight carrier. If you notice concealed damage after
the driver has left, keep all the packing material and call the freight carrier to return and inspect the damage and file
a claim. We are not responsible for damage caused by the freight carrier. If shipment by USPS priority mail is damaged, please
contact us by e-mail and report the damaged product. The product will be
insured and damaged claim forms will be completed.
* Manufacturers Defects: If a product appears to have a manufactures defect, please contact
us by e-mail for instructions. Do not return products to us without first calling to receive instructions. If an item
is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (RAN). No packages
will be accepted without a Return Authorization Number written clearly on the package.
* Damaged Products: We guarantee the product arrives in prefect condition. There is a 60 day time limit after you receive
the merchandise to report damages.
* Return Policy: We want you to be pleased with your purchase. If you have any questions about your purchase, please contact
us. If for some reason you are not satisfied with your purchase and want to return it, you must contact us at: 910.575.2215
and request a Return Authorization Number (RAN). Your request must be within 3 business days of the original delivery confirmation
date. In the request, include your name, order confirmation date and quantity/description of the items you would like the
RAN for. No refunds will be given without a Return Authorization Number written clearly on the package. No returns will be
authorized after 10 days from the date of purchase. Items must be returned in their original, unopened, manufacturers box
and packaging with all original packaging, accessories and materials in new, mint condition. Items returned are subject to
a 20% restocking fee. Shipping charges (original & return) will not be refunded. Note: Items damaged during shipping are
non-returnable. We will however, take every precaution in packaging your items for shipment as well as insure the value of
your shipment. *Note: No refunds, exchanges or credit given on cremation jewelry, custom
made urns, pet caskets, headstones, garden stones, engraved nameplates or any personalized product. All these sales are final.
* Payment Policy: Pet Memorials.Org accepts certified checks, money orders and personal checks. Note: personal checks must
clear before products are shipped. Credit cards accepted online by PayPal. Prices listed are in United States currency.
Prices are subject to change at any time without notice.
* Shipping Policy: Although we endeavor to keep a sufficient variety of stock on hand, we may temporarily sell out on certain
items (first order in receives priority). In case a product is temporarily out of stock, we will notify you of this and hold
the order until we receive further instructions from you or when our stock order arrives. We normally ship within 2-3 days.
All orders are shipped by UPS, FedEx or U.S. Postal Service. Shipping cost is based on delivery within the continental USA.
We are not responsible for delays in any Postal Service, Courier Service, natural disasters, and technical failures beyond
our control. We will do our best to complete your order and mail or ship according to our shipping policy.
Be sure to allow adequate time for your item to reach its destination.
* Liability Policy: Pet Memorials.Org will not be held liable for any damage or injury caused directly or indirectly by our
products.
* Privacy Policy: Pet Memorials.Org will not share your information with
anyone. It is the policy of Pet Memorials.Org to respect the privacy of its customers. Therefore, all information is strictly
confidential. Pet Memorials.Org will not give out your name, address, or e-mail address to any third parties, ever.
This site contains links to other sites. Pet Memorials.Org is not responsible for the privacy practices or the content of
such web sites.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
